Home Warranty Request/Return Authorization

Warranty Request/Return Authorization

Full Name (Required):
Business Name:
Email Address (Required):
Phone Number (Required):
Address (Required):

City (Required):
State/Province (Required):
Postal Code (Required):
Pole Type (Required):
Pole Name (usually located on the upper section of your pole):
Pole Color (Required):
What year did you purchase your poles (Required):
Where did you purchase your poles:
Comments (Required - Include any specific issues):
Product Image:
I have read, understand and accept the warranty statement to the right regarding my warranty question/concern.

When sending back an item for repair/replacement, the RA number must be put on the outside of the box. If the RA number is not on the box, it will be returned to you. Also, please request a tracking number from your carrier. LEKI is not responsible for packages that are unable to be tracked.

When sending poles back to LEKI for warranty repair, please send both poles (if a pair) so we can best repair or replace your poles.

Waranty Request/Return Authorization

LEKI's Ski Pole warranty:
There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. TS poles are not covered under warranty.
  • The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?
  • The warranty does not cover normal wear and tear
  • It does not cover lost or stolen pole parts
  • Broken Tips, Grips or Baskets
  • Missing Baskets, Tips, Straps or Grips due to wear and tear
You can go to your LEKI dealer where you purchased your poles to purchase new poles or additional parts or visit the LEKI website at: Skiing Accessories

Trekking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Trekking poles and a lifetime warranty on LEKI Aluminum Shaft Trekking poles.
  • The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?
  • The Warranty does not cover normal wear and tear
  • Lost or stolen straps or pole sections
  • Chewed straps or grips by animals or other living beings
  • Broken or worn Straps and Grips
  • Broken, lost or worn Expanders
  • Broken, lost or worn Sleeves
  • Broken, worn or lost Baskets
  • Broken, worn or lost Flextips.
You can go to your LEKI dealer where you purchased your poles to purchase new poles or additional parts or visit our website at: Trekking Accessories

Nordic Walking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Nordic Walking poles and a lifetime warranty on LEKI Aluminum Shaft Nordic Walking poles.
  • The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?
  • The Warranty does not cover normal wear and tear
  • Lost or stolen straps or pole sections
  • Chewed straps or grips by animals or other living beings
  • Broken or worn Straps and Grips
  • Broken, lost or worn Expanders
  • Broken, lost or worn Sleeves
  • Broken, worn or lost Baskets
  • Broken, worn or lost Flextips.
You can go to your LEKI dealer where you purchased your poles to purchase new poles or additional parts or visit our website at: Nordic Walking Accessories