Online Dispute Resolution (ODR) EU-Verordnung

The EU provides an internet platform for online dispute resolution (ODR platform). This ODR platform is intended to resolve disputes between consumers and online retailers in the case of sales contracts or service contracts concluded online as quickly and effectively as possible.

According to Art. 14 of Regulation (EU) No. 524/2013 on online dispute resolution in consumer matters (so-called ODR regulation) we therefore refer you to the link to this ODR platform.

Download the ODR regulation here.

You can access the platform for online dispute resolution here:  Link to ODR platform

In accordance with Art. 14 of the ODR regulation, we provide our e-mail address in this context for your knowledge: