Cancellation Policy
The following right of withdrawal applies only to consumers (within the meaning of Section 13 of the German Civil Code); a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
Regardless of your statutory right of withdrawal, we offer you the option of returning the goods to us free of charge within 30 days of the date on which you, or a third party designated by you, took possession of the goods.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item. To exercise your right of withdrawal, you must inform us (LEKI Lenhart GmbH, Karl-Arnold-Straße 30, D-73230 Kirchheim unter Teck, telephone: +49 (0) 7021 – 94 00 - 0, email: service@leki.de) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the model withdrawal form attached to this email or the button provided on this page.
To meet the withdrawal deadline, it is sufficient for you to send notification of your decision to exercise your right of withdrawal before the withdrawal period expires.
In the event of withdrawal, you are obliged to return the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is deemed to have been met if you post the goods before the end of the fourteen-day period.
If you do not return the goods within this period, you may be liable for damages.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned them, whichever is earlier.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the end of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
