Cancellation

Right of withdrawal

You have the right to cancel your order within 14 days for any reason whatsoever. This period of 14 days begins on the day you or a third party designated by you (but not the carrier) receives the order. Customers wishing to exercise their right of withdrawal must clearly express this wish in writing (e.g., letter, fax, email). The following sample withdrawal letter can be used but is not mandatory. Customers who wish to exercise their right of withdrawal must send their requests before the end of the cancellation period.

The cancellation is to be made in writing to:

LEKI Lenhart GmbH

Karl-Arnold-Str. 30
73230 Kirchheim unter Teck
Germany

Or by telephone: +49 (0) 7021 9400 0
Or by fax: +49 (0) 7021 9400 99
Or by email: shop@leki.de

Refunds and returns following cancellations

If you decide to exercise your right of withdrawal, we will immediately issue a refund for any payments received (including delivery fees, except for those that surpass the standard, least expensive delivery option available at the time of the order), or no later than 14 days from the day we receive your request to cancel your order. Unless expressly agreed otherwise with you, the refund will be made via the payment method that you used to place your order. In no case will you be charged any fees relating to the refund. We reserve the right to refuse to issue a refund until we have received the goods back from you, or until you have provided proof that you have in fact returned the goods, whichever comes first.

You must immediately return your order (personally or by mail) to us or to the authorized dealer who shipped the goods, or at the very latest within 14 days from the day upon which you notified us of your decision to exercise your right of withdrawal. This deadline is considered met if you send the goods before the end of the 14-day period. All orders are delivered with a return label, allowing you to return the goods free of charge.

You will only be required to pay for losses in the value of delivered goods if we determine that said losses result from your handling of the goods in an inappropriate manner (i.e., beyond the usual testing of the condition, properties, and functioning of the goods).

End of the cancellation period